Refund Policy

We sell digital content that is delivered within minutes, so the rules are different from a normal parcel shop — but they are set by EU consumer law, not by us, and this policy follows that law.

There are three situations, each with its own section below: you simply changed your mind (section 2), the product is defective or not as described (section 3), or something went wrong with the payment itself (sections 6–7). Section 4 explains which cases do not entitle you to a refund, such as a product that stops working after an update. Nothing in this policy reduces the rights that consumer law gives you; if any sentence here ever conflicted with the law, the law wins.

EU law gives consumers a 14-day right of withdrawal for online purchases. For digital content that is delivered immediately, the same law (art. 16 m of Directive 2011/83/EU) provides that this right ends when delivery begins, provided you expressly requested immediate delivery and acknowledged losing the withdrawal right.

That is exactly what happens at our checkout: before paying, you tick a checkbox expressly requesting immediate delivery and acknowledging the loss of the 14-day right, and we confirm it in your order confirmation email. Because of this, once your key or account has been delivered, change-of-mind refunds are no longer available for that order.

If your order was never delivered, or you did not complete the waiver, your 14-day right stays intact: contact us within 14 days of the purchase with your order number and a clear statement that you withdraw from the purchase, and we will refund you within 14 days using the same payment method where possible.

Independently of section 2 — and even after a withdrawal waiver — you always keep the legal conformity guarantee for digital content (Directive (EU) 2019/770, transposed in Spain by the TRLGDCU). If a delivered product does not work, cannot be activated, or does not match what its product page promised, you are entitled to:

• First: a fix or replacement (for example a fresh key) within a reasonable time and free of charge.
• If we cannot fix or replace it within a reasonable time: a proportionate price reduction or a full refund of the affected product.

Report the problem through Discord with your order number and a short description (screenshots help a lot). First, check section 4: a product that stops working or loses a feature because of an update after delivery is not defective. Where a product page says it includes updates during your license, that means the updates its developer releases; we cannot commit to their dates or their content.

These cases are not a defect of the product (Terms of Service, section 4) and do not entitle you to a refund:

• The product stops working temporarily after delivery because of an update to the game, its anti-cheat or the product itself. You need to wait for its developer's update.
• The developer changes or removes a feature after your purchase.
• License time lost while the product is not working: we only resell the product, so any compensation depends on its developer and must be requested from them.
• The game publisher sanctions or bans your game account.
• The product does not work on your system because it does not meet the requirements stated on its page, or because of conflicts with other software you use.
• Changing your mind after delivery (section 2).

You are entitled to a replacement or a refund if the product already did not work at delivery, could not be activated, or did not match what its page described when you bought it (section 3).

Store credit is added to your account immediately when you top up, at your express request.

If a top-up remains entirely unused, you can ask for it to be refunded within 14 days of the top-up; we will return it through the original payment method where technically possible (for crypto top-ups, to a wallet you designate, minus unavoidable network fees).

Credit that has already been spent follows the rules of the order it paid for: if that order qualifies for a refund under this policy, the refund is returned as store credit or to your original payment method, whichever you prefer.

Crypto transactions are irreversible by design, which forces some specific rules:

• Wrong address: if you send funds to an address that is not the one shown on your payment invoice, the funds do not reach us and we have no technical way to recover them. Always copy the address exactly as shown.
• Wrong amount: if you send an amount different from the invoice, the payment may not confirm automatically. Contact us — if we can locate the transaction in our payment processor's records, we will either complete the order (when enough was received) or refund what actually arrived, minus only the fees actually charged by the blockchain network and our payment processor. If the transaction cannot be identified as yours, we cannot refund what we never received.
• Late payments: if a crypto payment confirms after the order expired, we will match it manually and either deliver or refund it — open a ticket with the transaction hash.

If you think a charge is wrong or unauthorized, please contact us on Discord before opening a bank or PayPal dispute — we resolve genuine problems faster than any dispute process, and this policy gives you more routes to a refund than a chargeback does.

When a chargeback is objectively unfounded — for example, filed for a product that our records show was delivered and used — we contest it with the delivery evidence we hold, and we may restrict future purchases from the account involved while the abuse persists. This never limits your right to dispute genuinely unauthorized charges, and it never touches your legal guarantees from section 3.

Open a ticket on our Discord server (discord.gg/aspi) and include: your order number (ASPI-...), the email used for the purchase, and what happened. For defective products, add screenshots or any detail that helps us reproduce the problem.

We answer as fast as we can — normally within hours, always within a few days. Approved refunds are issued within 14 days at the latest, to the original payment method where technically possible; crypto refunds are sent to a wallet you designate; where you prefer it, we can refund as store credit instead.

Refunds of delivered digital keys involve revoking the key where technically possible. Once a refund for a product is issued, the corresponding key or account stops being yours to use, and continuing to use it is not permitted.